Rental Terms and Cancellation Policy
The plain-language terms behind every rental. Questions? Call (636) 200-9910.
Phones answered Mon–Sat, 7 a.m.–7 p.m. Most callers get an itemized price on the first call.
Quotes and payment
Every quote lists the unit rental, delivery and pickup, servicing, any same-day charge and sales tax, and shows one total. Payment is by card at booking. Approved business accounts may be invoiced.
Event rentals
An event rental covers delivery up to one business day before the event and pickup the next business day after. Weekend events are delivered Friday and picked up Monday at the same price.
Monthly rentals and renewal
Rentals longer than an event bill in 28-day cycles. Each cycle renews automatically and is charged to the card on file until you request pickup. The first cycle includes delivery; a removal charge stated on your quote is billed at pickup. One service visit per week is included.
Cancellation and changes
Cancel or change your dates free of charge up to 24 hours before scheduled delivery. Cancellations inside 24 hours may be charged the delivery fee. Date changes depend on availability.
Placement and access
You choose the spot and confirm it is safe, level and reachable by our truck. We are not responsible for damage to lawns, driveways or underground lines at the spot you choose; tell us about sprinkler lines, septic lids and soft ground. Provide gate codes and keep the path clear on delivery, service and pickup days.
Care of the unit
Do not move, tip or relocate a unit. Normal wear is our cost. Damage from vandalism, fire, vehicles, graffiti or misuse, and lost units, are billed at repair or replacement cost.
Servicing
Service includes pumping, cleaning, deodorizing and restocking paper and sanitizer. Extra visits are billed per visit. If we cannot reach the unit on a service day because of locked gates or blocked access, a return trip may be charged.
Pickup
Call or email to request pickup. Monthly billing stops on the pickup date. Please leave the unit accessible.
Weather
Severe weather can delay delivery, service or pickup. We contact you to reschedule. Freezing weather may require antifreeze treatment.
Effective October 13, 2026.